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Practice Exam
1. What can health club managers do to improve client retention if clients complain of lack of time?
There is nothing that can be done
Hire a personal assistant for their clients
Offer short fast paced classes
None of the above
2. What are some services/products that can be offered at a health club?
Fitness classes
Seasonal classes
Nutrition
All of the above
3. What is an example of a specialty class?
Functional training for seniors
Golf fitness
Ski training
All of the above
4. According to statistics, what percentage of clients can you expect to stay for one year?
10%
25%
50%
100%
5. It is much easier to bring in a client than keep one.
True
False
6. What are some common reasons people leave a gym?
Cost
Move from the area
Lack of time
All of the above
7. Current employees or independent trainers should be CPR certified.
True
False
8. What are some factors you should consider when assessing marketing opportunities?
Location of your gym
Location of competitive gyms
Services you offer
All of the above
9. Lack of motivation is a big reason people quit a health club.
True
False
10. What are some advantages to hiring independent contractors as personal trainers?
They maintain their own liability insurance
They may bring their own equipment
You can bring them in for short term contracts if needed
All of the above
Grade Exam
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